Before contacting support
- Confirm the block is added to a product template.
- Confirm the current plan includes the affected block.
- Save the theme, then reload Theme Editor and its preview.
- Reproduce the issue with a current supported browser and note the exact steps.
Contact PDPKit support
Open PDPKit in Shopify Admin, use the app's action menu, and select Get support. You can also use the Get support action on PDPKit's Shopify App Store listing. Shopify relays the request to the monitored support email on file.
Include the theme name and version, PDPKit block name, browser and device, reproduction steps, expected and actual behavior, and a screenshot when useful.
Never include access tokens, passwords, payment details, customer information, or other confidential store data in a support request.
Open Shopify AdminBilling and privacy requests
For a plan or billing problem, include the plan name and whether the issue occurs during approval, return to the app, upgrade, downgrade, or cancellation. Do not include payment information.
For a privacy request, use Get support and begin the subject with "Privacy request". Do not include confidential details in the initial message; support will arrange an appropriate verification channel when needed.
Service status
Check Shopify's public status page when Shopify Admin, Theme Editor, app installation, or the Get support action is unavailable.